I am busy these days and feel particularly important. My phone is clicking with message alerts, and my email inbox is full.
The moment I hit purchase on an airline booking; they are after me for feedback. And then they are tracking me for further input on incoming flight checkin and boarding and outgoing flight checkin and boarding.
The same with hotel bookings. I am answerable for booking process first, followed by hotel checkin, and checkout. If I went through Expedia, they are lurking around the corner for their share of feedback.
The doctor’s office wants to know how easy it was to get an appointment. Before I reach home from the appointment, they are eager how the appointment went & how did the nurse do and the doctor. The same clinic, the same doctor. Just another day.
My physical therapist wants feedback the first time and every time thereafter. So does my dentist.
The oven repair guy wants input. The restaurant wants input. The company I regularly buy the same moisturizer online wants feedback every single time. The store I bought my yoga pants from wants to know how I like it and the purchase of it. I returned my glasses because it was not the right fit. Viola! I had feedback to give about the return process.
If I happen to call customer service for any company; the request for the feedback that is to come after the call, comes before I speak to the agent (if I am lucky enough to get one). I must pre-commit. Or the agent on the line, kindly nudges me to please rate her a 5 when I receive the feedback form, as I hangup.
And like me if you are an AT&T customer, they have you in their back pocket. Any transaction, they stalk you.
In all, I feel like a trainer who trains trainers. The one-who-shall-not-be-named is lurking behind all of this – the stalking, hunting, gathering, processing, refining, repeating and replacing. What I need is a bot that can read my mind and keep providing training material to whoever needs it. Else I will be guilty of doing what I do now – hit ‘delete.’
Ushi's Take 
Wow! Interesting and true. Nice
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such a hilarious piece representing all of us who are tired of such mechanical customer service process where even if we are lucky to get a human voice after ‘pressing’ all the digits on the keyboard, the person sounds more like a bot- totally emotionless! And if we give less than 5 stars, we had it, because then we have to spend more time on that useless call to explain why we rated him or her lower than 5!! Out of that fear, I end up rating every Tom, Dick and Harry at 5, after all the quarreling and shouting! Congratulations!
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Totally relate to this! Feels like everyone and their uncle are furtively following my actions and lurking around for comment. Great read, Usha!
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